Frequently asked questions

Warranty, Returns and Exchanges

What is VOOMcart’s Return Policy?


VOOMcart’s Risk Free 30-Day Guarantee allows product to be returned used, no questions asked. VOOMcart will pay for shipping anywhere within the Continental United States & Canada. This return policy only applies to purchases from VOOMcart.com and VOOMcart Authorized Retailers. Do not forget to include your return slip that you will receive via email after completing and submitting the Return Form above. This return policy only applies to purchases from our online store and Authorized VOOMcart Retailers. Please keep your VOOMcart box and packaging when possible.




How do I return my VOOMcart?


VOOMcart’s Risk Free 30-Day Guarantee allows product to be returned used, no questions asked. Return your VOOMcart within 30 days of receipt to: VOOMcart 150 Stevenson St. S Guelph, ON, CANADA, N1E 5N7 To initiate your return click here.




What if I opened my VOOMcart? Can I still return it?


VOOMcart’s Risk Free 30-Day Guarantee allows product to be returned used, no questions asked. VOOMcart will pay for shipping anywhere within the Continental United States & Canada. This return policy only applies to purchases from our online store and authorized retailers. Do not forget to include your return slip that you will receive via email after completing and submitting the Return Form above. To initiate your return click here.




I purchased my VOOMcart with a unique promo code. Am I still able to return my VOOMcart for a full refund?


Yes. The same guidelines as indicated above apply to your return. You will receive a full refund.




I would like to exchange my VOOMcart for a different model. Is that possible?


Yes, it is possible to exchange your VOOMcart for a different model. Your VOOMcart must meet the Return Policy requirements as indicated above to do an exchange; however, you must indicate in the subject line “Exchange my VOOMcart”. Remember to include the email that you will receive from us after you complete and submit the Exchange Link below. You are responsible for shipping the original item back to our warehouse (address above) and the associated shipping charges. We strongly recommend using a service that provides tracking as we will not be liable for lost shipments. Once our warehouse has received and processed your original purchase to be exchanged, we will place your order for the new item. If the cost of the new item exceeds the value of the original item, we will process the balance on your original method of payment. If the cost of the new item is less than the value of our original item, we will refund the balance on your original method of payment. Additional Information Regarding Exchanges: Customers are responsible for paying all shipping expenses related to exchanges. Exceptions may be made if the reason for the exchange is a mistake on our behalf. Please email customer service at info@voomcart.com if you did not receive the product that you ordered. To initiate your exchange click here.




Is my VOOMcart covered by warranty?


Yes. Your VOOMcart has been manufactured to the highest standards of durability and endurance. Your VOOMCart was carefully inspected for any material and manufacturing defects before it was shipped to you. We expect that you will be enjoying your VOOMcart for years to come; however, we recognize that unforeseen performance issues may arrive. VOOMcart will honour a limited 2 year warranty (from date of purchase) if the following conditions are met: - Possession of your original proof of purchase - Warranty duration is limited to 2 year from proof of purchase date




What is covered under the VOOMcart warranty?


The 1 Year Warranty covers defects in material and/or workmanship,including the following: - Chassis - Frame - Bins - Undercarriage Hammock - Fabrics - Zippers - Velcro - Snaps The 1 Year Warranty does not cover claims and/or damage caused by the following: - Misuse - Abnormal use - Dirt, sand, and/or staining caused by use - Poor handling from airline or freight company - General wear and tear - Second hand products - Overloading -- we guarantee that our VOOMcart will carry up to 50 lbs - Mold, stains, rust, or sun damage from general use - Torn or worn handgrips from general use - Modification of products - Poorly maintained and/or stored products - Lost or stolen products - Use other than specified by the VOOMcart’s instruction manual - Damage to wheels/tires such as holes, tears and punctures - Improper installation of third party products that are incompatible with VOOMcart




How do I make a claim under the warranty?


Our design integrity is important to us -- we want to hear from you! What went wrong and how did it happen? Your honest feedback will enable us to continually improve upon our manufacturing design and process. If you meet all the warranty requirements listed above and have obtained the information necessary to submit your claim, fill out the link below and complete a warranty claim form. You will also need to email us photos of your VOOMcart’s defects. Please take photographs of the defect from as many angles as possible. We will ask you some simple questions as to how and when the defect occurred. Please share your comments and/or suggestions to help us make VOOMcart even better! Due to seasonality of stock we cannot guarantee that customers will be able to purchase the same item that is the subject of their warranty claim. To initiate your warrant claim click here.




My VOOMcart is missing parts. What do I do?


We apologize. All replacement/missing item requests must be made within 30 days of your purchase date. Please email us at info@voomcart.com and we will fix the problem!




Can VOOMcart repair my damaged item?


Currently, we do not have a global repair facility available. If you decide not to pursue a full warranty claim and choose instead to have your VOOMcart repaired by a third party at your own expense, please be aware that VOOMcart will not accept responsibility for the cost or quality of the repair.




My warranty date has expired but I am having some difficulty with my VOOMcart. What can I do?


Even if your 2 year warranty has expired, we encourage you to email us at customercare@voomcart.com. We will endeavour to get your VOOMcart back on the sidewalks! We are always available to you and we want you to get the most out of your VOOMcart experience.





Product Information

How much does a VOOMcart cost?


VOOMcart retails for $324 CAN + HST.




How heavy is it?


VOOMcart's frame is less than 10 lbs – that's like carrying a chihuahua! With the bins, it's just under 20 lbs. It has been designed to be lightweight and easy to carry when empty.




How much can it carry?


VOOMcart can carry up to 70 lbs - that's a case of wine in the bottom and crackers and cheese in the top bin. Or it might be your cross-fit kit for the park, your mobile office and a gym bag (with room for some groceries on the way home!).




Where can I store it?


VOOMcart folds up to be 28"X23" X11.5" It can be stashed in the back of a smart car and easily hung in a closet.




Have you thought about other colours and fabrics?


Absolutely! Our goal is to have fun with fabrics and colours for your replaceable and removable bins but we will initially launch with our basic charcoal grey and limited edition red.




Can the VOOMcart withstand rain and snow?


Our bins are made from durable water-resistance material and there is a built-in rain hood. Our wheels are made from a polymer composite providing an all-weather smooth ride with front swivel wheels for maximum maneuverability.




What about a drink holder, cell phone mount, backpack and shoulder carry straps?


Our current First-Generation VOOMcarts are sold with a phone mount, drink holder and shoulder strap that converts to backpack. We will continue to innovate creating accessories and new models to make your VOOM experience complete (think cooler bags, umbrella and yoga mat attachments, bike hitch, etc.)




Have you thought about tech for VOOMcart?


We aim to add a solar or human-powered charging unit for your cell phone to our suite of accessories, and what about power-assist for hills?




Do you ship VOOMcart internationally?


Should you live outside of Continental Canada, Continental United States or Continental Europe and still wish to purchase a VOOMcart, please contact us at info@voomcart.com and we'll do our best to coordinate by providing a cost estimate prior to shipping. Please note: should you live outside our designated shipping zones, you will be charged $1.00 and this amount will be deducted from the final shipping amount. Someone from the VOOMcart team will be in touch regarding exact shipping details.




Do you have a video on how to assemble my VOOMcart?


We do! Watch our instructional video to learn how to assemble your VOOMcart in less than 5 minutes.




How do I go into dolly-mode to go up stairs?






Rules & Regulations

What are the details of the World Car Free Giveaway?


RULES AND REGULATIONS CELEBRATE WORLD CAR-FREE DAY 2021 GIVEAWAY! NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING. 1. Eligibility: Sweepstakes (the “Sweepstakes”) is open only to those who sign up at the online sweepstakes page and who are 18 or older as of the date of entry. The sweepstakes is only open to legal residents of Canada and Continental USA (excludes Hawaii, Alaska and Puerto Rico), United Kingdom, France, Norway, Sweden, Finland, Netherlands and Belgium and is void where prohibited by law. Employees of VOOMcart and their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited. 2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of VOOMcart, as final and binding as it relates to the content. The Sweepstakes is subject to all applicable federal, state and local laws. 3. Sweepstakes Period: Entries will be accepted online starting on or about September 15, 2021, 17:00 EST, and ending September 22, 2021, 23:59 EST. All online entries must be received by September 22, 11:59PM EST. 4. How to Enter: The Sweepstakes must be entered by submitting an entry using the online form provided on this Sweepstakes site. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of VOOMcart. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of VOOMcart. 5. Prizes: Winners will receive one charcoal grey VOOMcart, retail value $324. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is non-transferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for VOOMcart to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
6. Odds: The odds of winning depend on the number of eligible entries received. 7. Winner selection and notification: Winners of the Sweepstakes will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection. VOOMcart shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED. 8. Rights Granted by you: By entering this content you understand that VOOMcart, anyone acting on behalf of VOOMcart, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation. 9. Terms: VOOMcart reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, VOOMcart may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by VOOMcart. VOOMcart reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions. VOOMcart has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, VOOMcart reserves the right to seek damages from any such person to the fullest extent permitted by law.

By entering the Sweepstakes you agree to receive email newsletters periodically from VOOMcart. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter. 10. Limitation of Liability: By entering you agree to release and hold harmless VOOMcart and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries. 11. Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF Canada AND Ontario, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Ontario having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased. 12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the VOOMcart Web Site. To read the Privacy Policy, click here. https://www.voomcart.com/privacy-policy 13. Winners List: To obtain a copy of the winner's name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: VOOMcart, 52 Browning Ave, Toronto ON , M4K 1V9. Requests must be received no later than November 1, 2021. 14. Sponsor: The Sponsor of the Sweepstakes is VOOMcart, 150 Stevenson St S, Guelph, ON N1E 5N7