Frequently asked questions
Warranty, Returns and Exchanges
What is VOOMcart’s Return Policy?
How do I return my VOOMcart?
Fill in our Return form (link below). You may use any carrier you choose but we highly recommend using a service which will allow you to track its safe arrival to our warehouse. We will not be liable for lost shipments.
What if I opened my VOOMcart? Can I still return it?
Your VOOMcart will be accepted for return if it was tested on an indoor clean surface. We can not accept VOOMcarts that have been used outside.
I purchased my VOOMcart with a unique promo code. Am I still able to return my VOOMcart for a full refund?
I would like to exchange my VOOMcart for a different model. Is that possible?
Is my VOOMcart covered by warranty?
Yes. Your VOOMcart has been manufactured to the highest standards of durability and endurance. Your VOOMCart was carefully inspected for any material and manufacturing defects before it was shipped to you. We expect that you will be enjoying your VOOMcart for years to come; however, we recognize that unforeseen performance issues may arrive.
What is covered under the VOOMcart warranty?
The 1 Year Warranty covers defects in material and/or workmanship,including the following:
How do I make a claim under the warranty?
Our design integrity is important to us -- we want to hear from you! What went wrong and how did it happen? Your honest feedback will enable us to continually improve upon our manufacturing design and process.
My VOOMcart is missing parts. What do I do?
We apologize. All replacement/missing item requests must be made within 30 days of your purchase date.
Can VOOMcart repair my damaged item?
My warranty date has expired but I am having some difficulty with my VOOMcart. What can I do?
How much does a VOOMcart cost?
How heavy is it?
How much can it carry?
Where can I store it?
Have you thought about other colours and fabrics?
Can the VOOMcart withstand rain and snow?
What about a drink holder, cell phone mount, backpack and shoulder carry straps?
Have you thought about tech for VOOMcart?
Do you ship VOOMcart internationally?
Should you live outside of Canada or the United States and still wish to pre-order or purchase a VOOMcart, please contact us at email@example.com and we'll do our best to coordinate by providing a cost estimate prior to shipping.
Do you have a video on how to assemble my VOOMcart?
How do I go into dolly-mode to go up stairs?
Rules & Regulations
Random Acts of Kindness Contest
No purchase or payment of any kind is necessary to enter or win the contest. A purchase will not improve your chances of winning.
CONTEST ENTRY PERIOD
VOOMcart’s Random Acts of Kindness Contest starts on Wednesday, February 17, 2021 at 7:00 PM EST and closes on Tuesday, February 23, 2021 at 11:59 PM EST. Entries that are not received during the Contest Entry Period will be ineligible.
The Random Acts of Kindness Contest is open only to those legal residents in Toronto, Ontario, Canada; Ottawa, Ontario, Canada; Kingston, Ontario, Canada who are 18 years of age or older as of the date of entry and who meet the eligibility requirements.
The officers, directors, employees, contractors, and agents of VOOMcart and their immediate families and those living in the same households of any of the above are not eligible. All Federal, provincial and local rules and regulations apply. Void where prohibited or restricted by law.
HOW TO ENTER
Eligible participants may enter the Random Acts of Kindness Contest via Facebook or Instagram.
To be eligible, contest participants must complete the following:
- Follow VOOMcart on Instagram or Facebook
- Comment on VOOMcart’s Random Acts of Kindness Contest, tag the nominee’s social handle and the reason why the nominee needs a VOOMcart
- Include hashtag #WalkYourShop
One entry per participant. For each entry, participants will qualify for a chance to gift a VOOMcart to their nominee.
One (1) first-generation VOOMcart. Approximate total value is $324 CDN.
One (1) winner will be selected by random drawing. Winner will be chosen from all eligible entries received.
VOOMcart will announce the winner on Friday, February 26, 2021 before 11:59 PM EST on a post on the VOOMcart Instagram and Facebook account.
VOOMcart will make every reasonable effort within its control to ship the Prize via courier on or before May 31, 2021 to the winner’s address. All shipping costs will be covered by VOOMcart.
The winner will be required to respond to the notification within five (5) business days. Failure to respond to notifications with all appropriate information (including shipping address) within five (5) business days, may result in the potential winner being disqualified and an alternate winner selected. If a prize notification or a prize is returned as undeliverable for any reason, the applicable prize will be awarded to an alternate winner. Prizes are not transferable, assignable, or redeemable for cash.
All decisions are final. All federal, provincial and local tax liabilities are the responsibility of the winners.
This contest is not sponsored, endorsed, administered or associated with Facebook or Instagram. By entering, you acknowledge that Facebook or Instagram bear no responsibility for this contest and you acknowledge that Facebook or Instagram bear no liability whatsoever in connection with this promotion.
By entering, you acknowledge that your entry may be posted on VOOMcart’s website or other media pages, at VOOMcart’s sole discretion. VOOMcart shall have full right and power to copy, publish, broadcast, display, distribute, use, edit, translate, alter, combine with other material, reuse and adapt any or all portions of the entries in any way and for any purpose whatsoever, at any time, now or in the future, in any media now known or hereafter devised throughout the world in any manner whatsoever and for any purpose.
If for any reason, this contest is not capable of running as planned, or if this contest or any website associated therewith (or any portion thereof) becomes corrupted or does not allow the proper playing of the contest and processing of entries in accordance with these rules, or if infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes, in VOOMcart’s sole opinion, corrupts or affects the administration, security, fairness, integrity, or proper conduct of this contest, VOOMcart reserves the right, at its sole discretion, to disqualify any individual implicated in such action and/or to cancel, terminate, modify, or suspend this contest or any portion thereof. If such cancellation, termination, modification, or suspension occurs, notification will be posted on Facebook or Instagram.