Returns, Exchanges & Warranty CLAIMS

You can expect to hear from us within 3 business days after completing your return form. 

Please complete the form below to initiate your return, exchange or warranty claim.

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RETURNS

You may return your unused VOOMcart within 30 days upon receipt for a full refund. Products must be returned in the original box and packaging and in new condition. Your VOOMcart will be accepted for return if it was tested on an indoor clean surface. We can not accept VOOMcarts that have been used outside. You may use any carrier you choose but we highly recommend using a service which will allow you to track its safe arrival to our warehouse. We will not be liable for lost shipments. VOOMcart will not incur the expense of shipping for returns. This return policy only applies to purchases from our online store and authorized retailers. Do not forget to include your return slip that you will receive via email after completing and submitting the Return Form above.

 

Return your VOOMcart within 30 days of receipt to:

VOOMcart

150 Stevenson St. S

Guelph, ON, CANADA, N1E 5N7

EXCHANGES

Yes, it is possible to exchange your VOOMcart for a different model. Your VOOMcart must meet the Return Policy requirements as indicated above to do an exchange. You are responsible for shipping the original item back to our warehouse (address below) and the associated shipping charges. We strongly recommend using a service that provides tracking as we will not be liable for lost shipments. Once our warehouse has received and processed your original purchase to be exchanged, we will place your order for the new item. If the cost of the new item exceeds the value of the original item, we will process the balance on your original method of payment. If the cost of the new item is less than the value of our original item, we will refund the balance on your original method of payment.

Exceptions may be made if the reason for the exchange is a mistake on our behalf. Please email customer service at info@voomcart.com if you did not receive the product that you ordered. Do not forget to include your return slip that you will receive via email after completing and submitting the Return Form above.

 

Exchange your VOOMcart within 30 days of receipt to:

VOOMcart

150 Stevenson St. S

Guelph, ON, CANADA, N1E 5N7

WARRANTY

VOOMcart will honour a limited 1 year warranty (from date of purchase) if the following conditions are met: possession of your original proof of purchase; warranty duration is limited to 1 year from proof of purchase date.

Please click here to review what is covered under the VOOMcart warranty.

If you meet all the warranty requirements  and have obtained the information necessary to submit your claim, fill out the form above. You will also need to email us photos of your VOOMcart’s defects once we confirm your warranty claim.  Please take photographs of the defect from as many angles as possible. Due to seasonality of stock we cannot guarantee that customers will be able to purchase the same item that is the subject of their warranty claim.

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