Returns, Exchanges & Warranty CLAIMS
You can expect to hear from us within 3 business days after completing your return form.
Please complete the form below to initiate your return, exchange or warranty claim.
VOOMcart’s Risk Free 30-Day Guarantee allows product to be returned used, no questions asked.
VOOMcart will pay for shipping anywhere within the Continental United States & Canada. This return policy only applies to purchases from VOOMcart.com and VOOMcart Authorized Retailers. Do not forget to include your return slip that you will receive via email after completing and submitting the Return Form above.
This return policy only applies to purchases from our online store and Authorized VOOMcart Retailers.
Please keep your VOOMcart box and packaging when possible.
Yes, it is possible to exchange your VOOMcart for a different model. Your VOOMcart must meet the Return Policy requirements as indicated above to do an exchange. You are responsible for shipping the original item back to our warehouse (address below) and the associated shipping charges. We strongly recommend using a service that provides tracking as we will not be liable for lost shipments. Once our warehouse has received and processed your original purchase to be exchanged, we will place your order for the new item. If the cost of the new item exceeds the value of the original item, we will process the balance on your original method of payment. If the cost of the new item is less than the value of our original item, we will refund the balance on your original method of payment.
Exceptions may be made if the reason for the exchange is a mistake on our behalf. Please email customer service at firstname.lastname@example.org if you did not receive the product that you ordered. Do not forget to include your return slip that you will receive via email after completing and submitting the Return Form above.
Exchange your VOOMcart within 30 days of receipt to:
150 Stevenson St. S
Guelph, ON, CANADA, N1E 5N7
VOOMcart will honour a limited 1 year warranty (from date of purchase) if the following conditions are met: possession of your original proof of purchase; warranty duration is limited to 1 year from proof of purchase date.
Please click here to review what is covered under the VOOMcart warranty.
If you meet all the warranty requirements and have obtained the information necessary to submit your claim, fill out the form above. You will also need to email us photos of your VOOMcart’s defects once we confirm your warranty claim. Please take photographs of the defect from as many angles as possible. Due to seasonality of stock we cannot guarantee that customers will be able to purchase the same item that is the subject of their warranty claim.